Terms & Conditions

Important Notice

I read your “Privacy Policy” and agree that transaction information will be provided to your partners (including overseas) within the scope of the purpose of use. I confirm that requested transaction has nothing to do with North Korea or Iran, as well as my purpose is not required a prior permission under Foreign Exchange law. I declare that I have not involved in any antisocial forces and if the relationship with them turned out later, I have no objection to the cancellation of my request. I fully understand your service etc. (including ①-⑤ below) and agree with your “Terms & Conditions”, therefore, apply for your remittance service.

①Our service is different from foreign exchange transactions performed by banks, etc. ②Our service is not for the acceptance of deposits, savings or Installment Savings etc. ③Our service is not eligible to receive an insurance coverage under Articles 53 of the Deposit Insurance Act or Articles 55 of the Agricultural and Fishery Cooperatives Savings Insurance Act. ④Based on Articles 43 and 44 of the Payment Services Act, we have taken conservation measures by executing the performance security preservation agreements with both ORIX Bank Corporation and Sumitomo Mitsui Banking Corporation and by depositing a part to the Tokyo Legal Affairs Bureau. ⑤We are type 2 fund transfer service provider. Our security deposit calculation period is one week, and the deadline for depositing money is 3 bank business days.

Terms and Conditions on Overseas Remittance Transaction

(Purpose)

Article 1.  When using an overseas remittance service (hereinafter referred to as the "Service") provided by CITY EXPRESS MONEY TRANSFER JAPAN CO. LTD. (hereinafter referred to as the "CITY EXPRESS JAPAN") and conducting an overseas remittance transaction (hereinafter referred to as the "Transaction"), you shall agree to Terms and Conditions on Overseas Remittance Transaction (hereinafter referred to as the "Terms & Conditions") set forth by CITY EXPRESS JAPAN then shall register as a member. In the event of membership registration, CITY EXPRESS JAPAN assumes that the user of the transaction (hereinafter referred to as the "Member") has agreed to the Terms & Conditions.

(Scope)

Article 2.  In principle, use of the Service is limited to corporate customers registered in Japan and individual customers residing in Japan.

(Definitions)

Article 3.  The definitions of the Terms & Conditions are as follows.

"Overseas Remittance Transaction": Transaction in which the receiver of a remittance (hereinafter referred to as the "Receiver") receives money at CITY EXPRESS JAPAN's partners or partners’ agents based on a remittance request from the Member, or depositing money into Receiver's bank account, etc. at a designated financial institution.

"Remittance Funds, etc.": In addition to the funds to be remitted, includes prescribed fee and other various costs, etc.

(Application for Use and Membership Registration)

Article 4.  To use the Service, it is necessary to register as the Member in advance. When registering as the Member, it is necessary to complete the membership registration procedure and KYC process in the manner prescribed by CITY EXPRESS JAPAN. However, CITY EXPRESS JAPAN may not accept membership registration based on our judgment. If CITY EXPRESS JAPAN does not approve the membership registration, the applicant shall not raise any objection to this disapproval.

(Request for Overseas Remittance)

Article 5.  Requests for transactions based on membership registration shall be handled as follows.

(1)    Request shall be accepted during the business hours specified by CITY EXPRESS JAPAN.

(2)    The Member shall register a Receiver/Receivers in advance in the manner prescribed by CITY EXPRESS JAPAN.

(3)    The Member shall pay the Remittance Funds, etc. to CITY EXPRESS JAPAN in the manner prescribed by CITY EXPRESS JAPAN.

(4)    Upon completion of (2) registration of this article and by making the payment in the preceding item (3), the Member can make an overseas remittance request.

(5)    If CITY EXPRESS JAPAN deems it necessary to confirm the details of the Transaction in accordance with the Act on Prevention of Transfer of Criminal Proceeds, the Foreign Exchange and Foreign Trade Act, or other applicable laws and regulations, the Member shall follow the procedures prescribed by CITY EXPRESS JAPAN in the manner specified by CITY EXPRESS JAPAN. If the Member fails to comply with the designated procedures or if CITY EXPRESS JAPAN deems it inappropriate, CITY EXPRESS JAPAN may not accept the request for transactions notwithstanding the provisions of the preceding item. In addition, CITY EXPRESS JAPAN may not be able to give the Member a reason for not accepting the request for transactions.

(Change of Registered Information)

Article 6.  In the event that the Member will change or changes his or her identity identification information and other registered information (meaning information registered with CITY EXPRESS JAPAN pursuant to the provisions of Article 4 and Article 5, Paragraph 1, Item 2), immediately follow the procedure in the manner prescribed by CITY EXPRESS JAPAN to change the registered information. Any change in the registered information shall be subject to confirmation, examination, and approval by CITY EXPRESS JAPAN.

(Conclusion and Cancellation of Transaction)

Article 7.  The transaction shall be concluded when CITY EXPRESS JAPAN confirms the remittance request and the exchange rate specified in Article 9 is applied and the amount of the Transaction is fixed. However, if CITY EXPRESS JAPAN deems the Transaction inappropriate, CITY EXPRESS JAPAN may cancel the Transaction.

2.  In the event of cancellation in accordance with the preceding paragraph, the Remittance Funds, etc. received from the Member shall be refunded. In such a case, the Member shall follow the procedures prescribed by CITY EXPRESS JAPAN, and any fee or other costs incurred in doing so shall be borne by the Member.

 (Fee and Other Costs, etc.)

Article 8.  In the Transaction, the Member shall pay the remittance fee, etc. prescribed by CITY EXPRESS JAPAN.

2.  When accepting changes, cancellations and termination, fee and other costs, etc. from CITY EXPRESS JAPAN and Payout Partners, etc. may be required.

(Exchange Rate)

Article 9.  The exchange rate to be applied to the Transaction shall be the exchange rate calculated based on the exchange rate of our partner financial institutions.

(Inquiries and Notification of Transaction Details)

Article 10.  Member shall promptly inquire with CITY EXPRESS JAPAN if having any doubts about the Transaction. When accepting inquiries, etc., CITY EXPRESS JAPAN may require the Member to follow certain procedures prescribed by CITY EXPRESS JAPAN.

2.  If there is an inquiry regarding the Transaction from a public institution or a partner financial institution, etc., CITY EXPRESS JAPAN may inquire about the details of the Transaction with the Member. In this case, the Member shall respond promptly.

3.  If it is found that the remittance is unable to make for the Transaction, CITY EXPRESS JAPAN shall promptly notify the Member and the Member shall follow the cancellation procedures prescribed in Article 7, Paragraph 2.

4.  When CITY EXPRESS JAPAN inquires or notifies the Member about the Transaction, registered contact information shall be used.

5.  In the preceding paragraph, if inquiries and notifications cannot be made due to inadequate contact information or unsuccessful telephone calls, etc., CITY EXPRESS JAPAN shall not be liable for any damages caused by this.

(Maximum Amount)

Article 11.  The maximum amount per transaction shall be 1,000,000 yen.

2.  If the maximum amount of the preceding paragraph exceeds, CITY EXPRESS JAPAN shall contact the Member to inquire about the remittance schedule. If no response is received from the Member as a result of the inquiry, CITY EXPRESS JAPAN shall take the prescribed procedures, including refunds, and the Member shall be responsible for any fees or other costs incurred in doing so.

(Restriction on Transaction)

Article 12.  In order to properly understand member’s information and the details of specific transactions, CITY EXPRESS JAPAN may request various confirmations and submission of materials, specifying a deadline. If the Member fails to respond by the specified deadline without justifiable reason, CITY EXPRESS JAPAN may restrict some of the transactions under the Terms & Conditions.

2.  Considering the Member's response to the request for confirmation and submission of materials in the preceding paragraph, the details of the specific transaction, the member's explanation, and other circumstances, if CITY EXPRESS JAPAN determines that there is a risk of money laundering, terrorist financing, or violation of laws and regulations related to economic sanctions, etc., CITY EXPRESS JAPAN may restrict some of the transactions under the Terms & Conditions.

3.  With respect to any of the restrictions in the preceding two paragraphs, if CITY EXPRESS JAPAN finds, based on the Member's explanation, etc., that the risk of money laundering, terrorist financing, or violation of economic sanctions related laws and regulations has been reasonably resolved, CITY EXPRESS JAPAN will remove such restrictions on the relevant transactions.

(Change or Cancellation of Request)

Article 13.  In the case of changing the details of the request after the conclusion of the Transaction, it can only be handled if CITY EXPRESS JAPAN 's payment procedures have not been completed. When requesting a change, it is necessary to present the identity verification documents specified by CITY EXPRESS JAPAN along with the procedures prescribed by CITY EXPRESS JAPAN.

2.  In the case of canceling the request after the Transaction has been concluded, the cancellation procedure can be handled only when CITY EXPRESS JAPAN’s payment procedures have not been completed. In order to make a cancellation request, it is necessary to present the identity verification document specified by CITY EXPRESS JAPAN along with the procedure prescribed by CITY EXPRESS JAPAN.

3.  Changes and cancellations stipulated in the preceding paragraphs may not be accepted.

(Method of Notice and Notification)

Article 14.  In the event that CITY EXPRESS JAPAN gives notice or notification to the Member in accordance with the Terms & Conditions, the Member shall agree to be notified by posting on CITY EXPRESS JAPAN 's website, etc., by contacting the Member's registered contact information, or by other methods.

2.  In the case of the preceding paragraph, even if a notice is delayed or fails to arrive due to incomplete registration by the Member, undelivered changes, communication conditions, or other reasons beyond CITY EXPRESS JAPAN's control, the notice will be deemed to have arrived at the time it would normally have been received.

(Service Term)

Article 15.  The initial period of use of the Service shall be one (1) year from the date of membership registration, and shall continue for one (1) year from the day following the expiration date of the period of use, unless otherwise requested by the Member or CITY EXPRESS JAPAN. The same shall apply after continuation.

2.  When continuing to use the Service as stipulated in the preceding paragraph, the Member may be asked to submit documents prescribed by CITY EXPRESS JAPAN.

(Elimination of Anti-Social Forces)

Article 16.  The Member represents and warrants that its or any of its directors, etc. currently do not fall under any of Japanese organized crime group, a member of Japanese organized crime group, a person who has been a member of organized crime groups for less than 5 years, a quasi-member of Japanese organized crime group, a company related to Japanese organized crime group, racketeer groups, etc., groups engaging in criminal activities under the pretext of conducting social campaigns, crime groups specialized in intellectual crimes, etc., or other equivalent persons (hereinafter referred to as "YAKUZA"), and will not fall under any of the following items in the future.

(1)    Having a relationship in which YAKUZA is recognized to control management.

(2)    Having a relationship in which YAKUZA is deemed to be substantially involved in management.

(3)    Having a relationship that is deemed to involve unjustified use of YAKUZA such as for the purpose of pursuing unjust profits for oneself, one's own company, or a third party, or for the purpose of inflicting damage on a third party.

(4)    Having a relationship that is recognized as being involved in providing funds, etc., or providing convenience to YAKUZA.

(5)    An officer or a person who is substantially involved in management has a socially reprehensible relationship with YAKUA.

2.  The Member shall ensure that he/she will not engage in any of the following acts by themselves or by using a third party.

(1)    Violent demanding acts.

(2)    Unreasonable demands beyond legal responsibility.

(3)    Acts of threatening behavior and words or using violence in relation to the Transaction.

(4)    Acts of spreading rumors, using fraudulent means or using force to damage the credibility of CITY EXPRESS JAPAN or obstruct CITY EXPRESS JAPAN 's business.

(5)    Any other acts similar to the preceding items.

3.  If CITY EXPRESS JAPAN suffers damages as a result of the Member's violation of the commitments in the preceding two paragraphs, the Member shall be obliged to compensate CITY EXPRESS JAPAN for such damages.

(Suspension and Termination of Membership)

Article 17.  Membership registration for the Service may be terminated at any time at the convenience of either party. However, notification of cancellation by the Member to CITY EXPRESS JAPAN shall be made in the manner prescribed by CITY EXPRESS JAPAN. The cancellation shall take effect upon completion of the cancellation procedures prescribed by CITY EXPRESS JAPAN, and CITY EXPRESS JAPAN shall not be liable for any damages incurred by the Member due to reasons prior to the completion of the cancellation procedures.

In the event that CITY EXPRESS JAPAN terminates membership registration for the Service due to circumstances of CITY EXPRESS JAPAN, CITY EXPRESS JAPAN will notify the Member of the termination to the address or contact information registered by the Member. If such notice is delayed or does not arrive, it shall be deemed to have arrived at the time when it should normally have arrived.

2.  The Transaction may be suspended or put on hold if there is any doubt regarding the items confirmed at the time of KYC process or the details of the Transaction.

3.  If the Member does not use the Service for a certain period of time, it will be treated as suspension of use. In this case, if the Member wishes to resume use of the Service, the Member will be required to go through KYC process again.

4.  CITY EXPRESS JAPAN may immediately suspend or terminate all or part of the Service without prior notice to the Member if any of the following events occur. In addition, CITY EXPRESS JAPAN may not be able to provide the reason for suspension or termination of all or part of the Service to the Member.

①  When the Transaction is used for or it is reasonably recognized that the Transaction is used for in violation of money laundering, terrorist financing, or laws and regulations related to economic sanctions, etc.

②  When it is reasonably recognized that the Transaction is being used or is likely to be used for an act that violates laws and regulations or public order and morals.

③  When the Member intentionally violates the Terms & Conditions.

④  When there is a petition for suspension of payment, commencement of bankruptcy proceedings or civil rehabilitation proceedings.

⑤  If the Member is subject to suspension of transactions by a bill clearing house (including electronic monetary claim recording institutions and other similar facilities).

⑥  If the Member's whereabouts become unknown due to reasons attributable to the Member, such as neglecting procedures to change of address.

⑦  In addition to item ④ and ⑤, when the Member files a petition for court proceedings for debt settlement or announces the suspension of its own business, or when any other fact occurs that would be deemed as a suspension of payment.

⑧  When it is found that the Member has fallen under any of the items of Paragraph 1 of the preceding article or has committed any acts that falls under any of the items of Paragraph 2 of the preceding article.

⑨  When a reasonable cause requiring cancellation of the Service by CITY EXPRESS JAPAN has occurred, such as unauthorized use of the Service.

⑩  In addition to the preceding items, when CITY EXPRESS JAPAN deems it necessary to suspend the Service.

(Prohibition of Assignment or Pledge)

Article 18.  The Member's rights under the Terms & Conditions may not be transferred, assigned, pledged, or otherwise disposed of in any way.

(Disclaimer)

Article 19.  The Company shall not be liable for any of the following damages.

①　Damages caused by natural disasters, acts of God, war, restrictions imposed by laws and regulations, or measures taken by public authorities.

② Damages caused by handling in accordance with the customs or procedures of local countries concerned.

③ Damages caused by failure of telecommunication equipment, terminal equipment, telecommunication lines, computers, etc., which occurred in spite of our reasonable security measures or was not our fault, or damages caused by telegraphic errors, omissions, or misspellings due to such failure.

④ Damages caused by handling of termination, notices, inquiries, changes, cancellations, etc.

⑤ Damages caused by reasons attributable to the Member, such as discrepancies in the information provided.

⑥ Damages caused by the relationship between the Member and the Receiver or a third party.

⑦ Damage caused by reasons other than those attributable to CITY EXPRESS JAPAN.

2.  Except for reasons attributable to CITY EXPRESS JAPAN, the Member shall bear all responsibility for using the Service, and CITY EXPRESS JAPAN shall not be liable. CITY EXPRESS JAPAN's liability for damages for reasons attributable to CITY EXPRESS JAPAN shall be limited purely to direct damages actually incurred as a result of such reasons, and CITY EXPRESS JAPAN shall not be liable for damages in excess of the amount and fee paid by the Member or the amount of payout. In no event shall CITY EXPRESS JAPAN be liable for damages, etc. for lost profits, indirect damages, special damages, or any other damages incurred by the Member.

(Revision of the Terms & Conditions)

Article 20.  CITY EXPRESS JAPAN may change the Terms & Conditions without prior notice to the Member, and shall notify the Member of such changes in the manner prescribed by CITY EXPRESS JAPAN.

(Customer Service Center and Financial ADR System)

Article 21.  Inquiries about the Service are accepted at the following contacts.

CITY EXPRESS MONEY TRANSFER JAPAN CO. LTD.

Shinokubo Communication Building 1F,

2-11-23 Hyakunin-cho, Shinjuku-ku, Tokyo, 169-0073, Japan

Phone: +81-3-5925-4121

2.  In accordance with Payment Services Act, CITY EXPRESS JAPAN is taking measures under the Alternative Dispute Resolution (ADR) system. Customers who use the Service can use the following contact for complaints and dispute resolution.

Complaint Handling Measures:

Japan Payment Service Association (Kessaigyo Kyokai) “Customer Service Office”

Phone: 03-3556-6261

Dispute Resolution Measures:

Tokyo Bar Association Dispute Resolution Center  Phone: 03-3581-0031

Daiich Tokyo Bar Association Arbitration Center    Phone: 03-3595-8588

Daini Tokyo Bar Association Arbitration Center     Phone: 03-3581-2249

(Compliance with Laws, Regulations, etc.)

Article 22.  Any matter not provided for in the Terms & Conditions shall be governed by and construed in accordance with the laws, regulations, customs, and procedures of the relevant authorities, etc.

(Governing Law and Agreed Jurisdiction)

Article 23.  The Terms & Conditions shall be governed by the laws of Japan. The Tokyo District Court shall have exclusive jurisdiction as the court of first instance in the event that litigation becomes necessary in connection with the Terms & Conditions.

2.  In the event of any discrepancy between the Japanese version and any other language translation of the documents (including electromagnetic records) and the Terms & Conditions, the Japanese version shall prevail.

Supplementary Provisions

The Terms & Conditions became effective as of April 1, 2022.

The Terms & Conditions were revised on February 1, 2023.